Job Description
Job Details:
Role: Dynamics 365 Customer Service CRM Architect
Employment Type: 12 months & extendable
Work Location: Abu Dhabi, UAE
Start Date: Immediate to 30 days
Salary & Benefits: (Negotiable Based on the expertise)
Technology & Skills Required
- At least 10 years of experience with CRM or customer service platforms, including 5+ years hands-on with Dynamics 365 Customer Service.
- Airline or aviation contact center experience is essential, along with strong CRM–CCaaS(Nice) integration knowledge and hands-on Power Platform expertise.
- Experience implementing Copilot or AI-assisted customer service capabilities is required.
- Dynamics 365 Customer Service, Omnichannel configuration, Power Apps, Power Automate, Power Pages, Power BI, Azure Integration Services, Azure OpenAI, security, performance optimization, and DevOps/ALM for Dynamics and Power Platform
Position Details
- Position Title: CRM Architect
- Location: CA
- Experience Required: 8
