IT Support Helpdesk

Job Details:

Role: IT Support Helpdesk

Job Type: Permanent

Work Location: Dubai, UAE

Start Date: Immediate joiners to a maximum of 30 days’ notice preferred

Salary & Benefits: (Negotiable based on the expertise)

Responsibilities:

• Respond to technical inquiries via email, through online chats, over the phone, or in person

• Provide hardware and software support

• Troubleshoot basic network connectivity issues

• Ensure proper recording, documentation and closure

• Identify recurring technical issues and collaborate with engineering teams to implement solutions and improvements.

Required Skills and Experience:

• At least one year work experience in this field

• Technical knowledge at the level of Network + course

• Technical hardware and software knowledge at the level of A+ course

• Analytical and problem-solving skills

• Teamwork and effective communication skills

• Fluent English communication skill