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Service delivery - project coordinator

Software Engineering

Job Description

Role: Service Delivery Manager 

Job type:  12 months contract & Extendable

Work Location: Riyadh, Saudi Arabia 

Start Date: Immediate joiners to a maximum of 30 days’ notice preferred

Salary & Benefits: (Negotiable based on the expertise)

Qualifications:

●    10+ Years of proven track record.
●    Bachelor's degree in computer science, information technology, or a related field.

●   Analyze transitioned services for addition to service catalogue, setting up of service request types and/or workflows and update of incident categories/types.

●Ensure the Service Desk is aware of changes and potential effects on delivery of services.

●Manage and control the service desk support and ensure that all operational requirements are delivere

●Ensure that staffing levels are maintained throughout operational hours and adequately resourced to reflect peaks and troughs in the workload

●must have ITIL Expert, ITIL v4 

Position Details

  • Position Title: Service delivery - project coordinator
  • Location: United Arab Emirates
  • Industry: Software Engineering
  • Experience Required: 7

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