AV Engineer - Dubai
United Arab Emirates
Permanent
L1 team lead IT support
Job Description
We are currently hiring for L1 team lead IT support to join one of our major clients based out of UAE.
Job Details
Role: L1 team lead IT support
Employment Type: Long term contract
Work Location: United Arab Emirates (UAE)
Notice Period: 30 days or less required
Job description:
We are looking for an experienced and motivated L1 Team Lead to oversee the first-level IT support team. The L1 Team Lead will be responsible for guiding the team in providing exceptional support for applications, infrastructure, and end-user systems. The candidate should have strong technical skills, leadership abilities, and experience with monitoring and support tools like SolarWinds, Dynatrace, ServiceNow, and Nexthink.
- Monitoring & Incident Coordination
- Incident Management & Reporting
- Process Improvement & Knowledge Management
- User Support & Communication
Position Details
- Position Title: L1 team lead IT support
- Location: United Arab Emirates
- Experience Required: 10
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