CRM Support

- Provide first-line support for Microsoft CRM Dynamics, addressing user inquiries and issues promptly - Troubleshoot and resolve technical problems related to CRM Dynamics, escalating complex issues to second-line support when necessary - Assist users with system navigation, data entry, and report generation - Monitor system performance and ensure optimal operation of CRM Dynamics - Collaborate with IT and development teams to implement system updates and enhancements - Document support activities, solutions, and best practices for future reference - Conduct user training sessions and create user guides to improve system utilization Requirements: - 3+ years of experience in a support role, preferably with Microsoft CRM Dynamics - Strong understanding of CRM processes and functionalities - Proficiency in troubleshooting technical issues and providing effective solutions - Familiarity with SQL and basic database management - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Experience in a customer service environment - Fluent in Arabic and English