IT Help Desk

Job Details:

Role: IT HelpDesk

Job Type: Permanent

Work Location: Dubai, United Arab Emirates

Start Date: Immediate joiners to a maximum of 30 days’ notice preferred

Salary & Benefits: (Negotiable based on the expertise)

Job Description:

IT Help Desk 1:

• Proficiency in installing, configuring, and supporting various desktop, android and ios applications (e.g., Microsoft Office Suite, industry-specific software).
• Ability to diagnose and resolve software-related issues, including error messages and application crashes.
• Experience in troubleshooting common hardware issues on smartphones and tablets (both iOS and Android).
• (Consider adding if relevant) Basic repair skills for mobile devices.
• Experience with configuring and managing different types of phone systems (e.g., VoIP, PBX).
• Ability to troubleshoot phone hardware and software issues.
• Knowledge of call routing, voicemail systems, and other phone system features.
• Experience with MDM solutions for managing and securing company-issued mobile devices.
• Ability to configure email, security policies, and application deployment on mobile devices.

IT Help Desk 2:

Network Video Recorder (NVR) Expertise:

• Proficient in installing, configuring, and managing various NVR systems and brands like Hikvision.
• Understanding about hikcentral professional, ivms 4200, hik-connect applications
• understanding of NVR functionalities, including recording schedules, storage management, user access control, and event configuration.
• Experience with firmware updates, troubleshooting, and performance optimization of NVRs.
• Knowledge of video compression standards (e.g., H.264, H.265) and their impact on storage and bandwidth.
• Camera Configuration and Management
• Expertise in configuring various types of security cameras (fixed, PTZ, dome, bullet, etc.) from different manufacturers.
• Ability to set up camera parameters such as resolution, frame rate, exposure, focus, and zoom.
• Experience with IP addressing, network configuration, and integrating cameras into the network.
• Proficiency in configuring camera features like motion detection, tamper detection, and analytics.
• Ability to troubleshoot network connectivity issues related to cameras and NVRs.
• Strong analytical and problem-solving skills to diagnose and resolve issues related to NVRs, cameras, and network connectivity.
• Ability to perform routine system maintenance tasks, including software updates, patching, and backups.