March 3, 2022

5 Important IT Outsourcing Trends to Keep Up With in 2022

Cloud Computing

Technology is ever-evolving, which is why all industries must be equally adaptive to changes that they face every year. To do that, it’s important to understand the IT outsourcing trends in 2022.

Currently, with the global pandemic still posing risks to public health, businesses remain focused on digitally transforming their key processes. This way, they can effectively operate anywhere in this continually shifting economic environment, while still meeting emerging consumer demands.

The challenge, however, is that not all companies have a dedicated onsite IT team with the expertise, equipment, software, and resources to maintain their infrastructure according to their specific needs, requirements, and demands. 

In this case, the ideal solution would be to get in touch with a trusted provider of technology recruitment services to outsource IT support to the best tech professionals.

In 2022, businesses are expected to require services from IT specialists and outsourcing companies that provide effective, flexible solutions to operational challenges brought about by the pandemic. Here are five important IT outsourcing trends in 2022 to keep up with.


1. More organisations are turning to cloud computing 

Cloud computing pertains to the delivery of hosted services (such as servers, software, databases, networking, analytics, and data storage) over the internet or “the cloud.” 

The pandemic compelled companies around the world to alter their processes as quickly as possible to enable their teams to work remotely, and this is expected to remain an important business goal for the next few years. 

With cloud computing, organisations can outsource important IT functions, particularly data storage and management and data protection. This allows them to reduce costs and improve operational efficiency.

Some key statistics:

  • The cloud computing market is expected to increase to $246.8 billion by 2023 from $148.8 billion in 2019, according to MarketsandMarkets. 
  • Looking further into the future, a Fortune Business Insights report states that the size of the global cloud computing market will reach USD $791.48 billion by 2028 and exhibit a compound annual growth rate or CAGR of 17.9%.
  • In a 2020 LogicMonitor study, 74% of IT decision-makers from across the globe predicted that 95% of all workloads would be in the cloud within the next five years.


2. More businesses are using AI

Artificial Intelligence

Artificial intelligence or AI is software that can perform tasks in a similar manner to human intelligence completing tasks. 

How can organisations use AI to their advantage?

  • Using AI enables companies to gain better control of their data and relevant processes to integrate different areas of business.
  • AI-powered chatbots can handle customer queries and complaints and even reduce the average time spent accomplishing this. Meanwhile, human customer service representatives can focus on more complex problems and personalised services.
  • Al can also handle and mine large amounts of data to determine ways to provide improved user experiences.

Not all organisations can develop AI on their own, so it makes sense to outsource to professionals who can expertly integrate AI components into their processes and applications for better functionality and efficiency.

A study by Statista on the number of respondents using AI in the Asia-Pacific region in 2019 predicted that those 2019 numbers will increase in 2022, which reflects a continuously growing demand for AI services.


3. Robotic Process Automation increasingly supports or replaces human labour

Robotic process automation or RPA is a type of software technology that enables building and managing software robots with more intelligent functions. Basically, machines are programmed to perform basic repetitive tasks. One Statista report predicts that the market for RPA will grow to $13 billion by 2030.

Data entry and transcription are examples of simple tasks that can be automated through RPA. This is helpful in workplaces experiencing operational stress brought on by the pandemic and requiring support for human workers. It also leaves employees to focus on core areas of expertise and more complex projects.

Companies will want to outsource RPA in 2022 and beyond because it helps protect them against restrictions and lockdowns caused by the pandemic.


4. People highly favour progressive web apps

Progressive web apps or PWAs are web pages that are similar to apps and can be opened via a browser on mobile devices. They function much like native apps do, except users do not need to install them onto a device. 

The appeal of PWAs is that they can be viewed on almost any device, meaning users can switch between web and mobile apps. Users who prefer to access apps through mobile devices (and may own more than one device) get a better user experience.

For businesses, the advantages of using progressive web apps are that they are simple to create and maintain, they eliminate the need to create mobile versions of the apps, and they allow the implementation of responsive design

What’s more, they can attract more customers who don’t want their devices bogged down by installed apps. Creating PWAs is something that more companies will be demanding from software development professionals this year and into the future.


5. There is a need for greater cybersecurity


With more companies migrating their data to the cloud and more employees remotely accessing networks, there is a need to take stronger cybersecurity measures to keep infrastructures safe. 

The 2021 Cyber Security Trends Report by PurpleSec shares that cybercrime has increased by 600% since the global pandemic started.

As such, organisations will be looking to outsource to cybersecurity experts who can protect their data, software and infrastructure from threats both on and off the cloud. It’s also crucial to create new and stronger policies for monitoring and regulating remote employee access to company networks and systems.


Adapting to Change

Understanding the IT outsourcing trends in 2022 can help businesses plan, devise and implement business and software strategies that enable them to succeed in a world that the pandemic has reshaped. 

Talk to us at AIQU today to get connected with top talent who can provide your unique tech needs.