Quality Assurance Compliance And Governance

Role: Quality Assurance Compliance And Governance

Contract Duration: 12 months & extendable

Work Location: Dubai, United Arab Emirates

Start Date: Immediate joiners to a maximum of 30 days’ notice preferred.

Salary & Benefits: (Negotiable based on the expertise)

Important Note: Candidates inside UAE are preferred

Technologies and Skills Required:  

• Data analyst with Power BI experience and Complaints / compliance background in banking
• Someone who knows to write the codes/amend the codes/developing background
• Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
• Analyze complaints to ensure Policies and Standard Operating Procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
• Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided.
• Accompany evaluations with meaningful and constructive feedback
• Set up processes and systems to make working with data more efficient
• Research new ways to make use of data
• Present information generated from data to relevant stakeholders